A Yes, we can accept bookings form both individuals and corporate clients.
Q How do I pay?
A You can pay by credit card or if you have an account with us by invoice. Invoices are sent out monthly with full account and journey details attached.
Q Can I book a journey for somewhere not on your system?
A Yes, simply use the quote link above and we will get back to you within 24 hours
Q Do I get a booking confirmation?
A Yes all bookings have a confirmation with unique reference number.
Q Can you provide me with backup details for journeys on my account?
A Yes, backup details can be obtained via the phone or via the online client extranet.
Q Do I need to pay the Driver cash?
A No, all Magellan Global transactions are cashless. All journeys are added to your monthly account.
Q Where can I book a taxi?
A With Magellan Global, you can place orders in 4 ways:
When a booking or quotation request is received, its placed in a job queue based on priority. Factors that affect the time it takes to place a job include requested pick up time, any special requirements, the location of the pick up, and the number of passengers.
A member of the Magellan Global booking team then checks that the correct client information is available, and proceeds to book the journey. If any information is incomplete, he or she will contact the client.
Q How do I know your suppliers are safe to travel with?
A Because Magellan Global vet our suppliers and we ensure that we only use fully licensed and insured operators we are able to demonstrate that they have exercised our "duty of care" to all passengers.
Q Are you open all the time?
A Magellan Global conduct booking and customer service functions by telephone, facsimile and online methods from its call centre in Plymouth 24 hours a day, seven days a week including all public holidays. Taxis can be booked for dispatch at any time, although, at certain times during the early hours taxis will take longer to provision in some locations.
Full booking and customer service facilities are available to all clients during these hours including quotes, queries, complaints and customer feedback.
The Magellan Global accounts team operates between the hours of 9am and 5pm, Monday to Friday UK time. Outside of these hours accounts queries can be recorded by members of the booking team and passed through ready for action within normal office hours.